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Frustrated by low profits and stalled growth? Let's fix that.

I help creative agencies boost profit margins by 5–10% and scale sustainably - laying the foundation for long-term growth or a successful exit through operational optimisation.
A portrait of Manish Kapur
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Manish’s expertise was instrumental in enabling the group to grow to over 500 talented people across London, Amsterdam, Singapore, New York, and Shanghai.

By aligning and streamlining operations, he created a strong foundation that supported both the agency’s expansion and its commitment to creative excellence.

What makes Manish stand out is his ability to balance operational and financial goals with the need to deliver exceptional creative work.

I would highly recommend Manish to any organisation seeking a strategic operational expert who can provide clarity and structure while supporting creative excellence.

As Executive Chairman of Design Bridge, I can honestly say that Manish’s role, as outlined above, was important in the success of the company, becoming one of the largest and well respected agencies globally.

I would highly recommend Manish to any organisation seeking a strategic operational expert...

Sir William Goodenough Bt
Former Executive Chairman of Design Bridge
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Manish was brought on board to help us scale, and he quickly got to the heart of our challenges.

He implemented a thorough agency audit, making the time to speak to every employee, and involving all key stakeholders, which was completed in weeks (not months).

This process in itself generated a positive buzz amongst the agency, thanks to his unique friendly, inclusive, business-therapist style.

The resulting recommendations and actions have immediately improved not just our operations and profit margin, but our company culture too.

We couldn’t recommend him more highly but would prefer to keep him a secret for ourselves.

We couldn’t recommend him more highly but would prefer to keep him a secret for ourselves...

Daniel Glover
Co-Founder at The Academy
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Manish brings a level of clarity and honesty to process challenged creative businesses.

He is great at stepping back, digging into the detail and giving a strategic outsiders perspective in what needs to change and why, to improve productivity.

At innocent he has been invaluable at giving us the support and tools needed for us to work better as a creative function.

As our mediator he has also, supported improved communication across the business as well as with external suppliers which has led to richer creative work.

Invaluable at giving us the support and tools needed for us to work better as a creative function...

Hannah Dunt
Head of Packaging at Innocent Drinks
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When you’re busy working on creative it can be hard to dedicate just as much time into all the other things that go into running a successful agency.

In a short period, Manish has been able to cut through the noise of day-to-day design and offer Colt a new perspective that’s added real clarity to the way we run the business today as well as the kind of business we want to be in the future.

He's helped us confirm things we thought we knew, educated us about things we didn’t and always did so in a calm and thoughtful way that felt specific to our agency, rather than cookie-cutter for all.

His insights are invaluable for any agency that wants to move forward in a positive and profitable way.

His insights are invaluable...

Alex Chappell
Hospitality branding specialist at Colt
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We worked with Manish on an Operations Audit for our social media agency.

Manish was awesome to work with, he was relaxed, generous with his time and made the whole process a pleasure.

He spent time really getting to know our team and diving deep into our business - he was then able to distil this into a wide number of recommendations and suggestions.

Highly recommend!

Awesome to work with, he was relaxed, generous with his time and made the whole process a pleasure...

Alex Bodini
CEO & Co-Founder at Spin Brands
Build a profitable and scalable agency

Creative work should be profitable work.  

Struggling to turn great work into real profit? The PROFIT Framework reveals six essential pillars to help you increase margins, streamline operations, and grow sustainably – without killing creativity.

This free guide gives you practical steps to tackle what’s holding your agency back – so you can start seeing results straight away.

WANT TO BUILD A MORE VALUABLE AGENCY?

Profits flat. Growth stalled. Now what?

If your agency has hit a revenue ceiling, margins are under pressure, or delivery feels harder than it should, you're not alone. With over 25 years of experience - including leading operations at Design Bridge and Partners - I help agencies improve margins by 5–10%, simplify how they work, and take back control of their business in a way that supports sustainable, profitable growth.

To make that happen, I offer a strategic, structured service designed to give you a clear view of what’s getting in the way - and what to prioritise next for the greatest impact. Together, we’ll build a tailored roadmap to sharpen performance and ensure your agency is set up for what’s ahead - whether that’s the next stage of growth or working towards a successful exit.

Proven path to agency growth.

After 25+ years in the creative industry, I’ve learned what truly drives profitable agency growth – and built my approach around exactly that.
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Discover the blockers

We’ll review how your agency operates across delivery, team structure, finances, and client relationships - identifying what’s getting in the way and where the biggest gains are.
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Build your roadmap

Next, we prioritise the changes that matter most. You’ll get a tailored plan designed to improve how your agency runs and set you up for sustainable, scalable growth.
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Make it happen

With the roadmap in place, I’ll support you through implementation - helping you stay on track, work through challenges, and deliver lasting improvements.

Let’s work together to grow your agency.

 GROW MY AGENCY
 GROW MY AGENCY
Creative at heart. Commercial in practice.

Why choose me?

I know what it takes to run a creative agency from the inside. I started out as a designer but found my strength in operations - building the systems and structures that help agencies scale without losing their creative edge. That blend of creativity and commercial thinking has shaped my approach over the last 25 years in the industry.

I work with agency leaders to solve complex challenges - from tightening up delivery and improving margins to planning for long-term growth or exit. I bring clarity, structure, and momentum to the process, helping you make confident decisions and build a business that performs just as well behind the scenes as it does out front.
EVALUATE YOUR AGENCY

Ready to grow but feeling stuck?

Take the free 5-minute agency assessment to get a clear view of where you stand – and what to fix first. You’ll get tailored, actionable advice across leadership, financial management, people, and process. No fluff. No strings attached. Just insight you can use straight away.

take the assessment

The insider's guide to growing an agency.

Welcome to my blog, where I share tips, insights, and ideas for making the best of your agency. Whether you want to achieve sustainable growth, increase your profitability, improve staff retention, and more, all of my best secrets from 25 years in the industry can be found here.
Agency growth rarely goes to plan – here’s how to get operationally ready so you can scale without the chaos.
Tired of being ghosted after a pitch or proposal? Here's how to stop wasting time on opportunities that lead nowhere.
I explore the disconnect between young professionals' career progression expectations and company structures in the creative industry – and how agencies can create fair, transparent growth opportunities.
Many agencies equate success with team size, but headcount alone isn’t a true measure. Hiring too quickly in response to new clients often leads to financial strain due to rising overhead.
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Want to achieve sustainable growth and a profitable agency, but just don't know where to start?